How to fix Jira API token authentication issues in Shorter Loop integration?

Jira API token authentication issues in Shorter Loop typically stem from token expiration or insufficient permissions. Here are the key requirements and solutions to resolve these problems.

Common API Token Issues

Token Expiration Problem

Issue: Atlassian API tokens have a default lifespan of only 7 days, causing frequent authentication failures.

Solution:

When generating your API token, set the expiration to 1 year instead of the default 7 days

This prevents frequent renewals and integration disruptions

Plan to renew annually rather than weekly

Permission Requirements

Issue: The Jira account used to create the API token lacks necessary administrative permissions.

Required Permission:

The Jira account must have GLOBAL ADMINISTER permission in Jira

This permission is essential for Shorter Loop to register webhooks during setup

Without this permission, the integration cannot establish proper communication

Step-by-Step Resolution

1. Verify Token Expiration

2. Set Proper Token Expiration

Access Atlassian Account Settings

Navigate to API Tokens section

Create New Token with 1-year expiration

Replace existing token in Shorter Loop integration settings

3. Ensure Administrative Permissions

Verify GLOBAL ADMINISTER permission on the Jira account

Complete integration setup with admin permissions active

Revoke admin permission after setup if desired (integration will continue working)

Post-Setup Flexibility

Permission Management

After Successful Setup:

You can safely revoke the GLOBAL ADMINISTER permission from the Jira account

The integration will continue functioning normally

Webhooks remain registered and active

Alternative Approaches

If you prefer not to assign admin permissions:

Consider using a dedicated service account for integration

Consult Shorter Loop's FAQ for alternative setup methods

Contact support for enterprise-specific permission configurations

Troubleshooting Checklist

Before Contacting Support

Token Expiration: Verify token is set to 1-year expiration

Admin Permission: Confirm GLOBAL ADMINISTER permission is active during setup

Account Access: Ensure the Jira account has proper access to relevant projects

Network Connectivity: Verify no firewall or network restrictions block API calls

Token Format: Double-check token is copied correctly without extra spaces

Refer to know more: https://help.shorterloop.com/set-up-2-way-jira-sync-with-shorter-loop-for-epics-features-and-stories-1158403m0

How to fix Jira API token authentication issues in Shorter Loop integration?

Common API Token Issues#

Token Expiration Problem#

Permission Requirements#

Step-by-Step Resolution#

1. Verify Token Expiration#

2. Set Proper Token Expiration#

3. Ensure Administrative Permissions#

Post-Setup Flexibility#

Permission Management#

Alternative Approaches#

Troubleshooting Checklist#

Before Contacting Support#