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    • Jira
      • Set up 2-way Jira Sync with Shorter Loop for Epics, Features, and Stories
      • Why is Shorter Loop a more comprehensive product management solution than Jira?
      • Can feedback be linked to the original Sprint ticket from which the idea was generated?
      • Is there a way to bucketize items by status, like in progress, testing, etc.?
      • How to reopen closed work items and tickets in Shorter Loop and Jira integration?
      • If I have editor access in Shorter Loop but not in JIRA, can I still access or make changes in JIRA through Shorter Loop?
      • If I have access to JIRA but not Shorter Loop, and make changes in JIRA, will it reflect in Shorter Loop?
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      • So, if we raise an issue in Shorter Loop, will it go and become a ticket in JIRA?
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      • Does the change in status in Shorter Loop make the changes in Jira?
      • How to fix Jira API token authentication issues in Shorter Loop integration?
      • Does Shorter Loop provide nesting like Jira?
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    • Persona Canvas: Understand Your Target Users
    • How to create a Prioritization Matrix? - Shorter Loop
    • How to create a User Story Map? - Shorter Loop
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    • How to Create a Document in Shorter Loop? - Shorter Loop
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    • How to start with Product Discovery? - Shorter Loop
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      • Adding New Members to Your Shorter Loop
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  1. Jira

How to fix Jira API token authentication issues in Shorter Loop integration?

Jira API token authentication issues in Shorter Loop typically stem from token expiration or insufficient permissions. Here are the key requirements and solutions to resolve these problems.
Screenshot 2025-06-24 at 5.10.57 PM.png

Common API Token Issues#

Token Expiration Problem#

Issue: Atlassian API tokens have a default lifespan of only 7 days, causing frequent authentication failures.
Solution:
When generating your API token, set the expiration to 1 year instead of the default 7 days
This prevents frequent renewals and integration disruptions
Plan to renew annually rather than weekly

Permission Requirements#

Issue: The Jira account used to create the API token lacks necessary administrative permissions.
Required Permission:
The Jira account must have GLOBAL ADMINISTER permission in Jira
This permission is essential for Shorter Loop to register webhooks during setup
Without this permission, the integration cannot establish proper communication

Step-by-Step Resolution#

1. Verify Token Expiration#

2. Set Proper Token Expiration#

Access Atlassian Account Settings
Navigate to API Tokens section
Create New Token with 1-year expiration
Replace existing token in Shorter Loop integration settings

3. Ensure Administrative Permissions#

Verify GLOBAL ADMINISTER permission on the Jira account
Complete integration setup with admin permissions active
Revoke admin permission after setup if desired (integration will continue working)

Post-Setup Flexibility#

Permission Management#

After Successful Setup:
You can safely revoke the GLOBAL ADMINISTER permission from the Jira account
The integration will continue functioning normally
Webhooks remain registered and active

Alternative Approaches#

If you prefer not to assign admin permissions:
Consider using a dedicated service account for integration
Consult Shorter Loop's FAQ for alternative setup methods
Contact support for enterprise-specific permission configurations

Troubleshooting Checklist#

Before Contacting Support#

Token Expiration: Verify token is set to 1-year expiration
Admin Permission: Confirm GLOBAL ADMINISTER permission is active during setup
Account Access: Ensure the Jira account has proper access to relevant projects
Network Connectivity: Verify no firewall or network restrictions block API calls
Token Format: Double-check token is copied correctly without extra spaces
Refer to know more: https://help.shorterloop.com/set-up-2-way-jira-sync-with-shorter-loop-for-epics-features-and-stories-1158403m0
Modified at 2025-06-24 11:41:29
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