Jira Integration: 2-Way Sync Between Jira & Shorter Loop for Product Teams

Sync seamlessly both ways—push work items to Jira or import Jira tickets into Shorter Loop.

Keep your Jira projects up to date by enabling Jira Sync while you're exploring or switching to Shorter Loop.

Use CSV or APIs to perform a one-time import from Jira into Shorter Loop. Refer.: https://developer.shorterloop.com

Overview: Flexible Transition Paths to Shorter Loop

Teams adopt Shorter Loop in ways that best fit their workflows. Some opt for an immediate switch, importing all existing issues at once. Others prefer a gradual adoption, starting with a small team to evaluate the platform's fit.

To support a phased transition, Shorter Loop offers 2-Way Jira Sync. This feature enables seamless integration between Jira projects and Shorter Loop teams, ensuring that new issues created in either system are automatically synchronized. This bidirectional sync maintains consistency across platforms, allowing teams to collaborate effectively during the transition period.

Navigate to Integrations → Apps Section and click on Link from Jira.

Prerequisites & Permissions

ADMINISTER permission
The Jira account you use to create the API token must have the GLOBAL ADMINISTER permission in Jira. This is required so Shorter Loop can register webhooks.

Once setup is complete, you can revoke that permission in Jira without breaking the integration.

If you don’t want to assign a Shorter Loop seat to this admin user or store that permission in Shorter Loop, see our FAQ for alternatives.

API Token lifespan
Atlassian tokens default to 7 days. When you generate yours, set its expiration to 1 year to avoid frequent renewals.

How to Setup?

Open the Link dialog

In Shorter Loop, go to Integrations → Apps, then click Link from Jira.

Generate or locate your API token

In Jira: Settings → Security → API tokens → Create token (or copy an existing one).

On creation, choose an expiration of 12 months.

Collect your credentials

API Token

Email for your Jira user

Jira Hostname (e.g. yourcompany.atlassian.net)

Authenticate

In the Shorter Loop dialog, paste API Token, Email, and Hostname, then click Link.

Confirmation

Success: You’ll see a green “Linked successfully” banner.

Error: A red message will explain what went wrong (invalid token, mistyped hostname, etc).

Import of Projects

Immediately after linking, Shorter Loop imports every Jira project in your instance.

Reminder: Imported projects are not yet connected with Shorter Loop—no sync is active until you connect them to a team.

Step 2 — Connect Projects to Teams

Each Jira project must be paired with exactly one Shorter Loop team. Follow these steps:

Ensure you have at least one team

If none exist, you’ll see: “You need to create at least one team to integrate with Jira.”

Head to Teams → Create Team, then return here.

Start the connection flow

Under Integrations → Apps, locate your imported Jira projects.

Click Connect on the project you want to sync.

Step 1: Choose a Team

A three-step wizard appears.

Team dropdown lists only teams not already linked to another project.

If your current header-dropdown team is unlinked, it will be pre-selected.

Click Continue (or Back to cancel).

Step 2: Select Work-Item Types

Pick which types of issues you want in sync (e.g. bugs, tasks, epics).

Click Continue.

Step 3: Map Fields

Align Jira fields (summary, description, status, etc.) with Shorter Loop fields.

Click Continue to finalize.

Automatic Sync Activation

The moment you finish Step 3, Shorter Loop creates a Jira webhook and begins bi-directional sync:

Push: New or updated work items in Shorter Loop go to the respective Jira Project.

Pull: New or updated issues in Jira appear in Shorter Loop's team backlog.

Note: Only those Shorter Loop workitems are pushed to jira which has a Team assigned.

Additionally, a webhook is also created in Shorter Loop.

shorterloopId & Cleanup on Disconnection

Duplication prevention

A custom field named shorterloopId (this is our Smart key) is created automatically by Shorter Loop in Jira.

Update vs. create

If an incoming issues carries a shorterloopId, we will update the existing work item; if not, it will create a new one.

Automatic field creation

During the “Link from Jira” step, Shorter Loop automatically provisions the shorterloopId custom field in your Jira instance.

IMPORTANT: Team-managed projects

For team-managed Jira projects, you must manually add the shorterloopId field to each work type in Jira:

Go to Jira Space Settings → Fields → Add Field

Search for shorterloopId, select it, and click Add

If you are not able to find shorterloopId field

shorterloopId is created programmatically by us. However, in team-level Jira projects, it is not possible to create a custom field due to Jira API limitations. Additionally, Jira super admin permission is required to create any custom field in Jira.

If you are not able to find the field shorterloopId due to the above mentioned reason, then click on 'Create a new field' at the end.

Give the same name as shorterloopId and fill the rest of the fields.

Assigning `shorterloopId` with work types

Switch to Work Types in Space Settings

Under each work type’s Text Fields, click shorterloopId to include it (You need to do it for all the work types you have in Jira)

Save changes

Note: If this manual addition is not performed, there are chances of duplicate items in jira and Shorter Loop on each re-connection.

Disconnect cleanup

When a user disconnects a Jira project, Shorter Loop removes all Jira metadata from the associated work items.

If a user fully unlinks from Jira, Shorter Loop deletes the Jira project connection and wipes out all Jira details from every synced work item.

Removing the jira connected Shorter Loop Team will automatically disconnected the jira project.

Jira Integration: 2-Way Sync Between Jira & Shorter Loop for Product Teams

Overview: Flexible Transition Paths to Shorter Loop#

Prerequisites & Permissions#

How to Setup?#

Step 2 — Connect Projects to Teams#

shorterloopId & Cleanup on Disconnection#

Duplication prevention#

Update vs. create#

Automatic field creation#

IMPORTANT: Team-managed projects#

Assigning shorterloopId with work types#

Disconnect cleanup#