Navigating Feedback Feed Tabs

The Ideas & Issues dashboard provides five distinct tabs to view and organize feedback. Each tab uses different sorting algorithms to surface the most relevant items based on your current needs - whether you're looking for the latest submissions, trending ideas, all-time favorites, active discussions, or items in development.

The Five Feed Tabs

1. New Tab

Purpose: See the most recently submitted feedback

Sorting Algorithm:

ORDER BY created_at DESC

What you see:

Feedback items sorted by submission date

Newest items appear first

Includes both ideas and issues

No minimum vote or comment threshold

Tab Description: "Most recently posted"

Best for:

Daily triage and review

Catching new submissions quickly

First response to customers

Identifying emerging trends early

Use Cases:

Morning Triage:

1. Open "New" tab
2. Review items from last 24 hours
3. Assign categories and statuses
4. Respond to urgent issues
5. Link high-priority items to backlog

Customer Service:

Respond to new issues within SLA

Acknowledge new idea submissions

Identify duplicate submissions

Escalate critical bugs

Trend Spotting:

Notice multiple users reporting same issue

Identify sudden spike in specific topic

Catch product launch feedback

Monitor feature release reactions

Example View:

[New] Performance issue on mobile app - 2 minutes ago
[New] Feature request: Dark mode - 15 minutes ago  
[New] Bug: Export not working - 1 hour ago
[New] Idea: Bulk edit functionality - 3 hours ago

2. Rising Tab

Purpose: Discover feedback gaining momentum recently

Sorting Algorithm:

Items that have received votes in recent time period
Weighted by recency and velocity

What you see:

Items trending upward in votes

Recent submissions with early traction

Ideas gaining community support

Issues affecting multiple users

Tab Description: "Trending recently"

Best for:

Identifying emerging priorities

Catching issues before they escalate

Finding ideas with growing support

Understanding current user concerns

Rising Algorithm Characteristics:

Time Window: Typically last 7-30 days

Factors:

Vote Velocity: Rate of new votes

Recency: When votes were cast

Acceleration: Increasing vote rate

Example Calculation:

Rising Score = (Recent Votes / Days Since Created) × Recency Weight

Item A: 20 votes in 3 days = 6.67 votes/day
Item B: 50 votes in 30 days = 1.67 votes/day

Item A ranks higher (rising faster)

Use Cases:

Weekly Planning:

Review rising items for roadmap consideration

Identify issues needing immediate attention

Spot feature requests gaining traction

Prioritize based on momentum

Proactive Response:

Address rising issues before they become critical

Engage with trending idea authors

Provide updates on popular requests

Prevent escalation of problems

Community Engagement:

Highlight rising items in newsletters

Feature trending ideas in product updates

Encourage voting on rising items

Build excitement around popular requests

Example View:

[Rising] API rate limits too restrictive - 15 votes (↑ 12 this week)
[Rising] Mobile app crashes on iOS 16 - 23 votes (↑ 18 this week)
[Rising] Request: Slack integration - 31 votes (↑ 25 this week)

3. Top Tab

Purpose: View all-time most popular feedback

Sorting Algorithm:

ORDER BY total_votes DESC

What you see:

Highest voted items ever

Long-standing popular requests

Community favorites

Validated pain points

Tab Description: "All-time highest voted"

Best for:

Strategic roadmap planning

Understanding core user needs

Identifying must-have features

Validating product direction

Vote Counting:

Total Votes = COUNT of all votes WHERE:
  - feedback_item_id = item.id
  - No time restriction
  - Includes all active votes

Use Cases:

Roadmap Planning:

Prioritize features with proven demand

Validate strategic initiatives

Justify resource allocation

Align team on priorities

Stakeholder Communication:

Show leadership what customers want most

Demonstrate customer-driven development

Support business case for features

Report on customer sentiment

Product Strategy:

Identify gaps in current offering

Understand competitive weaknesses

Validate market fit

Guide long-term vision

Example View:

[Top] Dark mode support - 342 votes
[Top] Advanced filtering options - 287 votes
[Top] Mobile app for Android - 256 votes
[Top] SSO/SAML authentication - 198 votes

Considerations:

Age Bias:

Older items have more time to accumulate votes

May not reflect current priorities

Balance with Rising tab for recent trends

Validation:

High votes = proven demand

Use for confident investment decisions

Cross-reference with business metrics

4. Discussed Tab

Purpose: Find items with active conversations

Sorting Algorithm:

ORDER BY comment_count DESC

What you see:

Items with most comments

Active discussions

Controversial or complex topics

Items needing clarification

Tab Description: "Most discussed"

Best for:

Understanding nuanced feedback

Identifying complex requirements

Engaging in active conversations

Resolving controversial topics

Comment Counting:

Comment Count = COUNT of comments WHERE:
  - feedback_item_id = item.id
  - comment.status = 'active'
  - Includes all user and team comments

Use Cases:

Requirements Gathering:

Read detailed discussions for context

Understand edge cases and scenarios

Gather implementation ideas from community

Identify technical constraints

Controversy Management:

Address disagreements in comments

Provide official position on debated topics

Moderate discussions

Build consensus

Community Engagement:

Participate in active discussions

Answer questions from community

Provide updates on discussed items

Foster collaborative problem-solving

Example View:

[Discussed] Pricing model changes - 45 comments
[Discussed] Data export format options - 38 comments
[Discussed] Feature: Custom workflows - 32 comments
[Discussed] Performance optimization ideas - 28 comments

Interpretation:

High Comments, High Votes:

Important, complex topic

Strong community interest

Requires thorough planning

High Comments, Low Votes:

Controversial or niche

May need clarification

Could be contentious

Low Comments, High Votes:

Clear, straightforward request

Broad agreement

Ready for implementation

5. Backlog Tab

Purpose: View feedback linked to development work

Sorting Algorithm:

FILTER WHERE work_item_external_id IS NOT NULL
Then apply current sort (typically New)

What you see:

Items connected to backlog work items

Feedback being actively addressed

Ideas in development

Issues being fixed

Tab Description: "Items currently in progress"

Best for:

Tracking implementation progress

Communicating with customers

Monitoring development alignment

Reporting on feedback closure

Linking Criteria:

Item is in Backlog if:
  work_item_internal_id IS NOT NULL OR
  work_item_external_id IS NOT NULL

Integration Points:

Jira issues/stories

Internal backlog items

Azure DevOps work items

Other project management tools

Use Cases:

Customer Communication:

1. Filter to backlog items
2. Identify items from specific customer
3. Provide status update
4. Share expected delivery timeline

Development Tracking:

Monitor how much feedback is being addressed

Ensure high-priority items are linked

Track feedback-to-feature pipeline

Measure responsiveness to customers

Reporting:

Show stakeholders feedback being acted on

Demonstrate customer-driven development

Calculate feedback closure rate

Measure time from submission to implementation

Example View:

[Backlog] Dark mode - Linked to JIRA-1234 (In Progress)
[Backlog] Export bug fix - Linked to JIRA-1256 (In Review)
[Backlog] API improvements - Linked to EPIC-45 (Planned)

Backlog Count:

Displayed in tab badge:

Backlog Count = COUNT of items WHERE:
  - work_item_external_id IS NOT NULL
  - Applies current filters

Linking Best Practices:

Link items when work begins (not just planned)

Update link status as work progresses

Unlink if work is cancelled

Use consistent linking workflow

Switching Between Tabs

Click any tab to:

Change the sorting/filtering

Update the feed instantly

Maintain other filters (categories, status, etc.)

Reset search (if applicable)

Tab State:

Active tab highlighted

Tab description updates

Item count may change

Feed refreshes automatically

Combining Tabs with Filters

Filters apply across all tabs:

Category filters

Status filters

Date range filters

Type filters (Ideas vs Issues)

Search terms

Example Workflow:

1. Select "Rising" tab
2. Filter by "Bug" category
3. Filter by "Last 7 days"
Result: Rising bugs from the past week

Tab Selection Strategy

Daily Workflow

Morning:

New - Triage overnight submissions

Rising - Check for emerging issues

Discussed - Respond to active conversations

Weekly:

Top - Review for roadmap planning

Backlog - Update linked items status

Rising - Identify trends for team meeting

Monthly:

Top - Strategic planning session

Backlog - Calculate closure metrics

All tabs - Comprehensive review

By Role

Customer Support:

Primary: New (respond quickly)

Secondary: Rising (proactive outreach)

Occasional: Discussed (complex issues)

Product Manager:

Primary: Top (roadmap planning)

Secondary: Rising (trend analysis)

Regular: Backlog (tracking implementation)

Engineering Lead:

Primary: Backlog (development tracking)

Secondary: Discussed (technical details)

Occasional: Top (understanding priorities)

Executive:

Primary: Top (strategic direction)

Secondary: Backlog (progress reporting)

Occasional: Rising (emerging trends)

Understanding Tab Counts

Count Badges

Some tabs may show counts:

Backlog (23)

What it means:

Number of items matching tab criteria

Updates when filters change

Helps gauge volume

Counts are calculated:

Real-time when tab loads

Based on current filters

May differ from total feedback count

Advanced Tab Usage

Combining Multiple Views

Workflow: Comprehensive Review

1. New → Identify recent submissions
2. Rising → Check if any new items are trending
3. Top → Confirm alignment with long-term priorities
4. Discussed → Engage with active conversations
5. Backlog → Verify implementation status

Custom Workflows

Bug Triage:

1. New tab
2. Filter: Type = Issue
3. Filter: Status = Unprocessed
4. Review and assign

Feature Planning:

1. Top tab
2. Filter: Type = Idea
3. Filter: Category = Feature Request
4. Export for roadmap meeting

Customer Update:

1. Backlog tab
2. Filter: Account = [Customer Name]
3. Generate status report
4. Share with customer

Tab Performance

Loading Speed

Factors affecting load time:

Number of items in feed

Complexity of filters

Database query performance

Network latency

Optimization:

Tabs load limited items (typically 5-10 on dashboard)

Infinite scroll for more items

Caching for frequently accessed data

Refresh Behavior

Tabs refresh when:

Switching between tabs

Applying new filters

Navigating back to dashboard

Manual page refresh

Data freshness:

Real-time on load

May cache for brief period

Force refresh with browser reload

Troubleshooting

Tab Not Loading

Symptoms: Spinner shows indefinitely

Solutions:

Check network connection

Refresh browser

Clear filters

Try different tab

Check browser console for errors

Unexpected Results

Symptoms: Items don't match expected criteria

Verification:

Check active filters

Verify tab selection

Review sort order

Check date range filters

Confirm product selection

Empty Tab

Symptoms: "No items" message

Possible Causes:

No items match criteria (e.g., empty Backlog)

Filters too restrictive

No feedback submitted yet

Data loading error

Solutions:

Clear all filters

Switch to "New" tab

Verify feedback exists

Check permissions

Best Practices

Tab Usage

✅ Start with New - Daily triage routine
✅ Check Rising - Proactive issue management
✅ Review Top - Strategic planning
✅ Monitor Discussed - Community engagement
✅ Track Backlog - Implementation progress

Efficiency Tips

✅ Bookmark tabs - Quick access to frequent views
✅ Use keyboard shortcuts - Faster navigation
✅ Combine with filters - Targeted views
✅ Set up notifications - Stay informed
✅ Export data - Offline analysis

Team Coordination

✅ Assign tab ownership - Clear responsibilities
✅ Share tab views - Collaborative review
✅ Document workflows - Consistent processes
✅ Regular check-ins - Team alignment

Quick Reference

Tab	Sort	Best For	Update Frequency
New	Recent first	Triage, first response	Multiple times daily
Rising	Vote velocity	Trend spotting	Daily
Top	Total votes	Strategic planning	Weekly
Discussed	Comment count	Deep engagement	As needed
Backlog	Linked items	Progress tracking	Daily/Weekly

Master the tab system to efficiently navigate your feedback, stay on top of customer needs, and ensure nothing falls through the cracks. Each tab serves a specific purpose in your feedback management workflow.

The Five Feed Tabs#

1. New Tab#

2. Rising Tab#

3. Top Tab#

4. Discussed Tab#

5. Backlog Tab#

Tab Navigation#

Switching Between Tabs#

Combining Tabs with Filters#

Tab Selection Strategy#

Daily Workflow#

By Role#

Understanding Tab Counts#

Count Badges#

Advanced Tab Usage#

Combining Multiple Views#

Custom Workflows#

Tab Performance#

Loading Speed#

Refresh Behavior#

Troubleshooting#

Tab Not Loading#

Unexpected Results#

Empty Tab#

Best Practices#

Tab Usage#

Efficiency Tips#

Team Coordination#

Quick Reference#

The Five Feed Tabs

1. New Tab

2. Rising Tab

3. Top Tab

4. Discussed Tab

5. Backlog Tab

Tab Navigation

Switching Between Tabs

Combining Tabs with Filters

Tab Selection Strategy

Daily Workflow

By Role

Understanding Tab Counts

Count Badges

Advanced Tab Usage

Combining Multiple Views

Custom Workflows

Tab Performance

Loading Speed

Refresh Behavior

Troubleshooting

Tab Not Loading

Unexpected Results

Empty Tab

Best Practices

Tab Usage

Efficiency Tips

Team Coordination

Quick Reference