Feedback Manager: Powerful New Dashboard, Advanced Insights & Seamless Integration

Release date: Today (January 2026)
Version: Feedback Manager 2.0 - Dashboard & Insights Update
Status: Production

Executive Summary

We've completely redesigned the Feedback Manager with a powerful new dashboard experience, advanced analytics capabilities, and seamless integrations. Teams can now collect, organize, and act on customer feedback faster than ever before with real-time insights, intelligent filtering, improved performance, and direct conversion workflows.

Introducing New Feedback Manager Dashboard

A Complete Redesign for Customer Feedback Intelligence

The Feedback Manager Dashboard has been rebuilt from the ground up to provide teams with actionable insights at a glance. With an intuitive two-panel layout, real-time statistics, and powerful filtering capabilities, product teams can now prioritize customer feedback more effectively and make data-driven decisions faster.

What's New

1. Redesigned Dashboard with Real-Time Statistics

The new dashboard puts critical insights front and center, helping teams understand their feedback landscape instantly.

Key Features:

Total Feedback - See your complete feedback volume with 7-day trend analysis

Unprocessed Feedback - Track items awaiting action with percentage of total and warning thresholds

Linked to Backlog - Monitor feedback converted to development work with 30-day trend tracking

Average Response Time - Measure team responsiveness with week-over-week comparisons

How It Works:

Dashboard statistics are calculated automatically as feedback flows in. The Total Feedback metric counts all active feedback items and tracks new submissions over the past 7 days. Unprocessed items show requests without status assignment or still in initial status. Linked to Backlog displays items successfully connected to your development tools (Jira, Azure DevOps, GitHub). Average Response Time measures hours to first comment on new feedback.

Benefits:

Get instant visibility into feedback health and team performance

Identify bottlenecks with unprocessed feedback thresholds

Track linkage rates to ensure feedback drives development

Measure team responsiveness and improve SLAs

Make data-driven prioritization decisions

View Dashboard Statistics Guide →

2. Five Intelligent Feed Views for Better Organization

Navigate your feedback effortlessly with five specialized views designed for different workflows.

Key Features:

New - See the latest feedback, sorted newest first

Rising - Discover emerging issues gaining traction in the past 7 days through community voting

Top - Focus on all-time most popular feedback by total votes

Discussed - Identify controversial or highly-debated items with most comments in past 7 days

On Backlog - View feedback already linked to your development backlog

How It Works:

Each view uses intelligent sorting algorithms to surface the most relevant feedback for your workflow. The Rising view identifies momentum by tracking votes gained in the past week. Top shows cumulative community interest. Discussed highlights items sparking team conversations. On Backlog filters to items already converted to development work.

Benefits:

Navigate feedback strategically based on your current priority

Identify emerging customer needs early

Focus team discussions on most-debated items

Track conversion success through backlog-linked view

Maintain multiple perspectives on customer needs

View Feedback Feed Tabs Guide →

3. Advanced Filtering & Search

Find exactly what you need with a powerful common filter sidebar and comprehensive search capabilities.

Key Features:

Category Filtering - Organize feedback by type or domain

Status Filtering - View by processing status (New, In Review, Planned, Shipped, Closed)

Date Range Filtering - Focus on feedback from specific time periods

User Activity Filtering - See feedback from specific users or segments

Search Functionality - Find feedback by keyword or phrase across entire database

Common Filter Sidebar - Quick access to frequently-used filters without reopening panels

How It Works:

The common filter sidebar appears on all feedback views, allowing you to combine multiple filters instantly. Filter by category, status, date range, and user activity simultaneously. Search box supports full-text search across feedback titles, descriptions, and comments. Filters persist across sessions for faster workflow.

Benefits:

Save time with persistent, quick-access filters

Create custom filtered views for different team roles

Combine filters to find specific feedback patterns

Use search to eliminate manual browsing

Support different team workflows with flexible filtering

View Mastering Filters and Search Guide →

4. User Segment Analytics

Understand which customer segments are most engaged and what they care about.

Key Features:

Segment Engagement Scoring - Measure how engaged each customer segment is

Top Issues Per Segment - See what matters most to each customer group

Most/Least Engaged Segments - Identify your most vocal and quiet customers

Engagement Trends - Track segment engagement over time

Customer Impact Analysis - Understand influence of different customer groups

How It Works:

Segment Analytics automatically scores engagement based on feedback submission frequency, voting activity, and comment participation. The system identifies top issues per segment by analyzing which feedback items each segment votes on and comments on most. Engagement scores update in real-time as customer activity flows in.

Benefits:

Identify high-value customer segments and their priorities

Reduce focus on vocal minorities if data doesn't support their importance

Tailor product roadmap to highest-engagement segments

Spot underrepresented customer voices

Make more balanced prioritization decisions

View Understanding Segment Activity Guide →

5. Improved Performance with Data Pagination

The Feedback Manager now handles large feedback volumes efficiently with intelligent pagination.

Key Features:

Lightning-Fast Loading - Dashboard loads instantly even with thousands of feedback items

Automatic Pagination - Data loads efficiently without sacrificing functionality

Smooth Scrolling - Seamlessly browse through feedback without performance lag

Optimized Queries - Backend queries optimized for speed and efficiency

Benefits:

Scale to thousands of feedback items without slowdown

Eliminate waiting for dashboard to load

Better experience for large customer bases

More responsive user interface across the board

How It All Comes Together

The new Feedback Manager Dashboard provides a complete feedback intelligence system:

Intake - Collect feedback through multiple channels

Organize - Filter and categorize using powerful filtering sidebar

Prioritize - Use dashboard statistics and segment analytics to identify what matters

Convert - Link high-priority feedback directly to backlog (see section below)

Close the Loop - Track linkage rates and response times

Powerful New Features & Improvements

6. Accounts Module for B2B Feedback Management

Manage organizational context and B2B relationships within your feedback system.

Key Features:

Organization Profiles - Create and maintain account information for B2B customers

Account Analytics - See contribution metrics per customer organization

Account-Level Feedback View - Filter feedback by specific customer account

Stakeholder Management - Track multiple contacts per account

Benefits:

Better understand customer organizational context

Prioritize feedback from key accounts

Support account-based product management

Enable better stakeholder communication

View Account Manager Guide →

Embed feedback widgets directly on your product or website to collect customer input seamlessly.

Key Features:

Easy Embed - Add widget to any page with simple code snippet

Customizable Appearance - Match widget to your brand

Direct Collection - Gather feedback without requiring user signup

Automatic Import - Feedback flows directly into Feedback Manager

Widget Analytics - Track submission rates and engagement

How It Works:

Create a feedback widget in the Feedback Manager, customize its appearance and messaging, copy the embed code, and place it anywhere on your product or website. Widget submissions are automatically imported into your Feedback Manager dashboard and appear in the New feed view.

Benefits:

Lower barriers to customer feedback submission

Increase feedback volume with embedded widgets

Maintain brand consistency across collection channels

Track where feedback comes from

Integrate with broader product feedback strategy

8. Create Inbound & Outbound Webhooks

Automate feedback workflows with powerful webhook integrations.

Key Features:

Inbound Webhooks - Receive feedback from external systems automatically

Outbound Webhooks - Send feedback events to your other tools

Event-Triggered Actions - Automate workflows based on feedback events

Custom Payload Mapping - Control data flow and format

Real-Time Triggers - Instant automation without delays

How It Works:

Set up inbound webhooks to automatically import feedback from external sources (surveys, support tools, customer platforms). Configure outbound webhooks to notify downstream systems when feedback is created, updated, linked, or converted.

Benefits:

Create bidirectional integrations with your tech stack

Automate routine feedback processing tasks

Eliminate manual data entry from external sources

Trigger actions across your product stack instantly

Build custom feedback workflows

9. Find Similar Ideas & Issues

Automatically detect and consolidate duplicate feedback.

Key Features:

Similarity Detection - AI-powered identification of related feedback

Duplicate Consolidation - Merge similar items to avoid fragmentation

Related Items View - See connections between feedback items

One-Click Merge - Easily consolidate votes and comments

How It Works:

When new feedback is submitted, the system automatically scans for similar existing items and surfaces them as suggestions. You can merge duplicate or related feedback with one click, consolidating votes and comments into a single item.

Benefits:

Prevent feedback fragmentation and inflated numbers

Get accurate vote counts by consolidating duplicates

Reduce noise by combining related requests

Make more accurate prioritization decisions

Save team time on manual deduplication

10. Improved Email Invitations with Magic Links

Invite team members faster with email + magic link authentication.

Key Features:

Email Invitations - Send invites directly from Members table

Magic Link Authentication - Accept invites and login with one click

No Password Required - Simplified onboarding for new members

Batch Invitations - Invite multiple members at once

Invite Tracking - See invitation status and acceptance

How It Works:

Go to Settings → Members, click "Invite Member", enter email addresses, and send. Recipients receive email with magic link, click to accept, and gain instant access without password setup.

Benefits:

Faster team onboarding

Reduce friction for new member access

Eliminate password management for invites

Track team member onboarding progress

Scale team access without administrative overhead

11. Rename Collections & Segments

Organize feedback with flexible naming conventions.

Key Features:

Rename Collections - Change collection names anytime

Rename Segments - Update segment names to match your taxonomy

Bulk Operations - Rename multiple items at once

Rename History - Track previous names for reference

Benefits:

Adapt organization structure as team evolves

Align feedback taxonomy with company terminology

Update names without restructuring data

Maintain flexible organization system

12. Assign Converted Backlog Items to Collections

Organize development work connected to feedback.

Key Features:

Link Backlog to Collections - Assign converted items to feedback collections

Track Backlog Progress - See development status per collection

Collection-Level Metrics - Monitor conversion rates per collection

Impact Analysis - Understand feedback-to-feature mapping

Benefits:

Connect development work back to customer feedback

Track conversion metrics per feedback area

Maintain organization throughout feedback lifecycle

Support full feedback-to-feature tracking

13. Direct Idea/Issue to Feature/Epic/User Story Conversion

Convert feedback directly to development work without intermediate screens.

Key Features:

One-Click Conversion - Convert feedback directly to feature/epic/user story

Smart Field Mapping - Automatically populate key fields from feedback

Maintain Context - Link original feedback to created work item

Preserve Votes - Transfer engagement metrics to development work

Bidirectional Linking - See original feedback from development item

How It Works:

Open any feedback item, click "Convert to Feature/Epic/User Story", select destination, and confirm. The system creates the work item with content from feedback, maintains the link, and tracks votes from original feedback.

Benefits:

Eliminate context-switching between systems

Faster conversion from feedback to development

Maintain traceability from customer request to shipped feature

Preserve customer engagement (votes/comments) throughout lifecycle

Streamline handoff from product to engineering

View Feedback Workflow Management Guide →

14. Improved Typography: Geist Font Family

Enhanced readability across the Feedback Manager interface.

Changes:

Geist Font Family - Updated all text to Geist for improved readability

Better Hierarchy - Enhanced visual hierarchy with typography

Consistent Styling - Unified font across all dashboard sections

Improved Accessibility - Better contrast and legibility

Benefits:

Easier to read feedback and statistics

Professional, modern appearance

Better alignment with Shorter Loop design system

Improved user experience and reduced eye strain

Intuitive two-panel design for seamless feedback management.

Key Features:

Two-Panel Layout - Left sidebar with filters, right panel with feedback

Responsive Design - Works seamlessly on all screen sizes

Persistent Navigation - Filters and views stay accessible

Quick Access - Common actions always visible

Customizable Layout - Adjust panels to your preference

**How It Works:**The left panel contains filters, views, and navigation. The right panel shows detailed feedback items. Click any feedback to expand details in place. Filters persist across sessions.

Benefits:

Faster navigation and feedback access

Better use of screen real estate

Improved workflow efficiency

Consistent experience across devices

Reduced clicks to find what you need

View Dashboard Layout and Navigation Guide →

Integration Ecosystem

The Feedback Widget is now available as an integration option, allowing you to:

Embed feedback collection anywhere

Configure widget appearance in Integrations

Track performance with integration analytics

Manage multiple widget instances

Important: Feedback Manager vs. Feedback Insights for Core Team Members

Note: The Feedback Manager (rich feedback portal with dashboard, accounts, analytics) is now available to all workspace members. Feedback Insights remains a specialized product analytics feature for core team members and is not included in the Feedback Manager dashboard.

Best Practices for Your Team

Weekly Feedback Review

Every team should implement a weekly feedback review:

Check Dashboard Statistics - Review total volume, unprocessed count, and response time

Review Rising Feedback - Identify new trending issues

Analyze Segment Activity - See what matters to each customer group

Process Unprocessed Items - Get count below 30%

Measure Response Time - Ensure first comment within SLA

Warning Thresholds

Watch for these warning signs:

Unprocessed feedback > 30% - Team falling behind on review

Rising response time - Team capacity issues

Low conversion rate - Feedback not driving development

Declining engagement - Customer participation dropping

Maximize Your Feedback Program

Use Find Similar Ideas to consolidate duplicates weekly

Review Segment Analytics monthly to ensure balanced roadmap

Use Direct Conversion to connect feedback to features immediately

Set up Webhooks to automate routine processes

Invite team members through Magic Links to scale participation

What This Means for Your Team

For Product Managers: Access comprehensive feedback analytics, identify customer trends, and convert insights directly to development work faster than ever.

For Support Teams: Understand customer needs by segment, contribute feedback directly, and see product responses to customer requests.

For Engineering Teams: Receive clear context from customer feedback, understand feature priority through engagement metrics, and maintain traceability to customer requests.

For Leadership & Strategy Teams: Gain visibility into customer voice with statistical analysis, segment priorities, and feedback-to-feature conversion rates.

Getting Started

To explore the new Feedback Manager:

Navigate to Feedback Manager - Access from your workspace

Explore the Dashboard - Review your feedback statistics and insights

Set Up Collections - Organize feedback by category

Invite Team Members - Use magic links for quick onboarding

Enable Webhooks - Connect to your tech stack

Create a Widget - Start collecting feedback from your product

Review Best Practices - Implement weekly feedback reviews

For detailed guidance on each feature, visit our Help Center:

Feedback Manager Overview →

Dashboard Statistics →

Segment Analytics →

Feedback Feed Navigation →

Advanced Filtering →

Workflow Management →

Dashboard Layout →

Summary

The Feedback Manager 2.0 represents a complete transformation in how teams collect, analyze, and act on customer feedback. With a powerful new dashboard, advanced analytics, seamless integrations, and direct conversion workflows, your team can now build products that truly reflect customer needs.

Ready to transform your feedback into product strategy? Start exploring the new Feedback Manager today.

For questions or support, contact our team at support@shorterloop.com.

Feedback Manager: Powerful New Dashboard, Advanced Insights & Seamless Integration

Executive Summary

Introducing New Feedback Manager Dashboard

A Complete Redesign for Customer Feedback Intelligence

What's New

1. Redesigned Dashboard with Real-Time Statistics

2. Five Intelligent Feed Views for Better Organization

3. Advanced Filtering & Search

4. User Segment Analytics

How It All Comes Together

Powerful New Features & Improvements

6. Accounts Module for B2B Feedback Management

7. Feedback Widget for Embedded Collections

8. Create Inbound & Outbound Webhooks

9. Find Similar Ideas & Issues

10. Improved Email Invitations with Magic Links

11. Rename Collections & Segments

12. Assign Converted Backlog Items to Collections

13. Direct Idea/Issue to Feature/Epic/User Story Conversion

14. Improved Typography: Geist Font Family

15. Enhanced Dashboard Layout & Navigation

Integration Ecosystem

Feedback Widget in Integrations Module

Important: Feedback Manager vs. Feedback Insights for Core Team Members

Best Practices for Your Team

Weekly Feedback Review

Warning Thresholds

Maximize Your Feedback Program

What This Means for Your Team

Getting Started

Summary

Feedback Manager: Powerful New Dashboard, Advanced Insights & Seamless Integration

Executive Summary#

Introducing New Feedback Manager Dashboard#

A Complete Redesign for Customer Feedback Intelligence#

What's New#

1. Redesigned Dashboard with Real-Time Statistics#

2. Five Intelligent Feed Views for Better Organization#

3. Advanced Filtering & Search#

4. User Segment Analytics#

5. Improved Performance with Data Pagination#

How It All Comes Together#

Powerful New Features & Improvements#

6. Accounts Module for B2B Feedback Management#

7. Feedback Widget for Embedded Collections#

8. Create Inbound & Outbound Webhooks#

9. Find Similar Ideas & Issues#

10. Improved Email Invitations with Magic Links#

11. Rename Collections & Segments#

12. Assign Converted Backlog Items to Collections#

13. Direct Idea/Issue to Feature/Epic/User Story Conversion#

14. Improved Typography: Geist Font Family#

15. Enhanced Dashboard Layout & Navigation#

Integration Ecosystem#

Feedback Widget in Integrations Module#

Important: Feedback Manager vs. Feedback Insights for Core Team Members#

Best Practices for Your Team#

Weekly Feedback Review#

Warning Thresholds#

Maximize Your Feedback Program#

What This Means for Your Team#

Getting Started#

Summary#

Executive Summary

Introducing New Feedback Manager Dashboard

A Complete Redesign for Customer Feedback Intelligence

What's New

1. Redesigned Dashboard with Real-Time Statistics

2. Five Intelligent Feed Views for Better Organization

3. Advanced Filtering & Search

4. User Segment Analytics

5. Improved Performance with Data Pagination

How It All Comes Together

Powerful New Features & Improvements

6. Accounts Module for B2B Feedback Management

7. Feedback Widget for Embedded Collections

8. Create Inbound & Outbound Webhooks

9. Find Similar Ideas & Issues

10. Improved Email Invitations with Magic Links

11. Rename Collections & Segments

12. Assign Converted Backlog Items to Collections

13. Direct Idea/Issue to Feature/Epic/User Story Conversion

14. Improved Typography: Geist Font Family

15. Enhanced Dashboard Layout & Navigation

Integration Ecosystem

Feedback Widget in Integrations Module

Important: Feedback Manager vs. Feedback Insights for Core Team Members

Best Practices for Your Team

Weekly Feedback Review

Warning Thresholds

Maximize Your Feedback Program

What This Means for Your Team

Getting Started

Summary