How to reopen closed work items and tickets in Shorter Loop and Jira integration?
Yes, closed work items can be reopened, but the process depends on where you make the status change. Due to sync limitations, reopening must be done in Jira to ensure proper synchronization across both platforms.
For optimal results and system consistency, always reopen closed work items through Jira, allowing the automatic sync to update Shorter Loop accordingly. This ensures both platforms maintain accurate and synchronized status information.