Two-factor authentication and sign-in security

Help Centre articles for the account security features in Shorter Loop:

two-factor authentication: authenticator apps, passkeys, security keys and recovery codes;

passkey sign-in;

"Confirm it's you";

sessions and the security log;

the company Sign-in security settings.

Every screenshot comes from the running app, in light mode unless the caption says otherwise.

For everyone

#	Article	What it answers
1	Two-factor authentication in Shorter Loop	What it is, which methods you can use, and the words used in these articles
2	Set up an authenticator app	Turning on two-factor authentication with Google Authenticator, Microsoft Authenticator, 1Password or a similar app
3	Add a passkey or a security key	Using your fingerprint, face, screen lock or a physical key
4	Recovery codes	Saving, viewing, using and replacing your 16 backup codes
5	Signing in with two-factor authentication	The second step, other ways to sign in, wrong codes and pauses
6	Sign in with a passkey	Signing in with no email, no password and no code
7	Manage your two-factor methods	Preferred method, changing your app, removing a method, turning it off
8	Confirm it's you	Why Shorter Loop sometimes asks again, and the ways you can answer
9	The checkup and the passkey suggestion	The two short prompts you may see after you sign in
10	Your sessions	Every browser signed in to your account, and how to sign one out
11	Your security log	Sign-ins and security changes from the last 90 days
12	Security emails	Every email we send about your account's security
13	When your company requires two-factor authentication	What you see and what to do
14	Troubleshooting and questions	Lost phone, codes that don't work, keys that aren't offered, and more

For company admins

#	Article	What it answers
15	Company sign-in security settings	Every setting on Settings → Security → Sign-in security
16	Require two-factor authentication for your company	Turning the requirement on, the setup time, and what members see
17	Reset a member's two-factor authentication	Helping someone who has lost every method

At a glance

Methods: an authenticator app, passkeys, security keys and 16 recovery codes. Text messages (SMS) are not offered.

Sign-ins it covers: email and password, Google, LinkedIn, Google One Tap and emailed codes. Company single sign-on (SAML or OIDC) does not ask for our second step, because your identity provider already checks you.

Where you manage it: your profile, under Two-factor authentication, Sessions and Security log.

Where an admin manages it: Settings → Security → Sign-in security, next to Single sign-on.

Who can change company settings: anyone whose role has the Change organization settings permission. Only the company owner can reset another person's two-factor authentication.

Two-factor authentication and sign-in security

For everyone#

For company admins#

At a glance#

For everyone

For company admins

At a glance