How do I manage settings for my Feedback Portal, including custom domains and categories?
The "Settings" section under the "Admin" menu provides crucial controls for customizing your Feedback Portal's appearance and organization.Custom Domain Setup:
Personalized URL: You can set up a custom domain for your Feedback Portal (e.g., feedback.yourcompany.com) instead of the default Shorter Loop hostname (https://app.shorterloop.com/product/REA/ideas).
Branding & Accessibility: A custom domain makes it easier for your customers to find and recognize your feedback site, enhancing brand consistency and user experience.
Setup Process: Click the "Setup a custom domain" button to configure your preferred URL.
Category Management:
Predefined Categories: The system comes with default categories like "Bug", "Features", "UX", "UI", and "Performance" to help organize incoming ideas and issues.
Custom Categories: You have the flexibility to add new categories that are specific to your product, team, or organizational needs by clicking "+ add category".
Organization & Filtering: Well-defined categories improve the organization of feedback, making it easier for users to submit and for product teams to filter, analyze, and prioritize relevant items.
Administrative Control: This "Settings" page empowers administrators to:
Brand Customization: Align the Feedback Portal with your company's branding.
Data Organization: Tailor feedback categories to best suit your product development workflow.
Streamlined Workflow: Ensure that feedback is properly categorized from the start, leading to more efficient processing and analysis.