Add a passkey or a security key

Passkeys and security keys let you finish signing in with a touch or a glance instead of typing a code.

	Passkey	Security key
What it is	A key kept by your device or password manager, unlocked with your fingerprint, face or screen lock	A small physical key you plug in or tap, such as a YubiKey
Examples	Touch ID on a Mac, Face ID on an iPhone, Windows Hello, Google Password Manager, iCloud Keychain, 1Password	YubiKey, Google Titan, Feitian
Second step when you sign in	Yes	Yes
Sign in without email and password	Yes. See Sign in with a passkey.	No

You can add as many of each as you like. A good setup is one on every device you use, plus a spare.

Add a passkey

Open My profile and go to Two-factor authentication.

Next to Passkeys, click Add a passkey.

Give it a name you will recognise later, such as the device it is on. The name starts as "Passkey".

Click Continue. If you are asked to confirm it's you, do that first.

Your browser asks you to create the passkey. Use your fingerprint, face or screen lock, or choose a phone or password manager.

The passkey now appears under Passkeys, with the date you added it.

Add a security key

Next to Security keys, click Add a security key.

Name it, for example "YubiKey 5C", and click Continue.

When your browser asks, plug in the key and touch it, or hold it to your phone.

What the list shows

An authenticator app, a passkey and a security key, with the passkey preferred

Each passkey and key shows:

its name;

Added and the date;

Last used and the date, once you have signed in with it;

Preferred, if it is the method the second step offers first. See Manage your two-factor methods.

If this is your first method

If you had no authenticator app, adding your first passkey or key turns two-factor authentication On. You then see your 16 recovery codes, and you must save them before you continue.

If something goes wrong

What you see	What to do
Nothing happens after Continue	Your browser may have blocked the prompt. Check for a key or lock icon in the address bar, then try again.
You closed the browser prompt	Nothing is added, and no error is shown. Click Add a passkey again when you are ready.
"This key is already added to your account."	That device or key is already on your account. You can't add it twice.
The Passkeys and Security keys rows are missing	Your browser doesn't support them, or you are on your company's own web address for Shorter Loop. Use an authenticator app there.

Good to know

Your fingerprint and face never leave your device. Shorter Loop only stores a public key, which cannot be used to sign in on its own.

A passkey that is synced (for example in iCloud Keychain or Google Password Manager) works on all your devices that share that account.

We email you whenever a passkey or security key is added to your account.

The passkey suggestion after you sign in

Add a passkey#

Add a security key#

What the list shows#

If this is your first method#

If something goes wrong#

Good to know#